Service Terms
1. General
These Service Terms set out the conditions under which Winchester Croissant Cart (“we”, “us”) provides baked goods and related delivery services. By placing an order through our website or by phone, you agree to these terms.
2. Company Details
Winchester Croissant Cart
9 Jewry Street, Winchester SO23 8RZ, England
Tel: 441 962 675 482 Email: [email protected]
3. Orders and Payment
Orders may be placed online or by email. Payment is processed through secure third-party gateways. Prices are listed in British pounds (GBP) and include VAT where applicable.
4. Delivery
Deliveries operate within central Winchester and selected surrounding areas. Estimated windows are provided during checkout. While we aim to meet requested times, weather or traffic may cause slight adjustments. If access issues arise, our courier will attempt to contact you using the phone number supplied.
5. Allergens & Product Information
Our pastries contain gluten, dairy, and nuts. Detailed allergen cards accompany each tray. Customers are responsible for notifying us of any allergies before confirming an order.
6. Cancellations & Refunds
Orders can be amended or cancelled up to 12 hours before the scheduled delivery window. After this period, ingredients may already be in preparation and refunds cannot be guaranteed. If a product arrives incorrect or damaged, contact us within 24 hours with a description and photo so we can review and resolve fairly.
7. Use of Website
All site content, including text, images, and design elements, is owned by Winchester Croissant Cart. You may not copy or redistribute material without written permission. Links to our site must be fair, non-misleading, and for genuine reference.
8. Privacy and Data Handling
Our handling of personal information is governed by our Privacy Brief. We adhere to the UK GDPR and Data Protection Act 2018 standards.
9. Limitation of Liability
We are not liable for indirect or consequential losses resulting from delayed or incomplete delivery beyond our reasonable control. Nothing in these terms limits liability for death or personal injury caused by negligence.
10. Changes to Service or Pricing
We may revise menu items or prices without prior notice. Changes do not affect confirmed orders already accepted and paid.
11. Governing Law
These terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the English courts.
12. Contact
For any queries regarding these terms:
Winchester Croissant Cart
9 Jewry Street, Winchester SO23 8RZ, England
Tel: 441 962 675 482 Email: [email protected]
Effective Date: November 2025